ORDER FAQ's

Do you provide International delivery?

​Currently we only sell to companies based in the UK through our website, however we do export to other countries all over the world with the exception of the USA,  Please send us an email to sales@mantlepackaging.co.uk to discuss this further.

How do I return an item?

Please check our Terms & Conditions for a full breakdown of our Returns Policy.  They can be found at the bottom of the page or alternatively contact us to ask for a printed copy.

Can I have my order delivered to someone else?

If paying by card orders can only be despatched to the address your card is registered to, we will send goods to the verified address Paypal advise us, if you would like to have your order sent to an alternative address please select the "Bank Transfer" option at checkout and advise us when the payment is made.

 

How do I track my order?

​Once your order has been despacthed you will receive notification via email of the courier and tracking number. Often there is a link to direct you to their website to track the progress of your order.

What are your delivery options?

​​All orders are sent on a courier and the approximate delivery time is 1-2 days, orders over £150 will receive free delivery, there is a standard charge of £10 for orders under this value.

How long will my delivery take?

​​We aim to despatch all orders, placed and paid for before 11am, on the same day (dependent on stock), once your order has been despatched you will receive an email form our carrier advising delivery of your parcel.

PRODUCT FAQ's

Do you make your own Machines?

All of the machines we sell in our online shop are manufactured by us in the UK.

 

Can I easily buy spare parts for your Machines?

As our machinery is manufactured by us, in the UK, we stock the spare parts for all of our machines, if you don't see the part you need listed in our online shop, please contact us.

Do you sell other Machinery not on your website?

All of the machines we manufacture ourselves are in our online shop, however we distribute a wide range of packaging machines in addition to those we make ourselves, please view our main website www.mantlepackaging.co.uk for more information. 

Do you you sell other sizes of trays & film?

We stock a wide range of sizes and materials, not all of them are on our website, if you need a product you can't find in our shop please feel free to contact us.

 

Do you you sell other packaging products?

We stock a wide range of packaging materials, not all of them are on our website, if you need a product you can't find in our shop please feel free to contact us.

 

 

We have aimed to answer all of our most frequently asked questions, however if your question isn't listed please feel free to email us at hello@mantlepackaging.co.uk or complete our contact form.   A full copy of our Terms & Conditions can be viewed HERE

Contact Us:-

01254 824992

sales@mantlepackaging.co.uk

We Accept

© 2017 Mantle Packaging Machinery Ltd